Bangkok: The Prime Minister has ordered the Southern Border Provinces Administrative Center (SBPC) to establish an operations center and send teams to oversee the situation in the southern border region. A hotline, 1880, has been opened to follow up on all cases and ensure no one is overlooked.

According to Thai News Agency, Ms. Ratchada Thanadirek, spokesperson for the Prime Minister's Office, revealed that following Prime Minister Anutin Charnvirakul's monitoring and directives on security matters related to the violence in the southern border provinces, the Prime Minister further emphasized the importance of caring for affected citizens. He instructed the Southern Border Provinces Administrative Center (SBPAC) to expedite assistance and compensation in all cases, ensuring that citizens have rapid and comprehensive access to their legal rights, covering those directly affected, their families, vulnerable groups, and those suffering economic damage.

Recently, the Southern Border Provinces Administrative Center (SBPC) established a Communication and Legal Assistance Operations Center, utilizing a Case Management system throughout the process. A Case Manager, both for overall and individual cases, works as a team with the provincial authorities, handling everything from conducting fieldwork to gather information on those affected, verifying eligibility, monitoring access to assistance, identifying problems and obstacles, assigning responsibilities, and establishing timelines for resolution.

Currently, three provincial-level Rapid Response teams have been deployed to the area, covering all three provinces, to gather information on the actual situation and problems. They are coordinating closely with those responsible for relief efforts and provincial-level officials, emphasizing a proactive approach where officials reach out to those affected, rather than waiting for citizens to contact or coordinate with multiple agencies themselves.

Simultaneously, the Southern Border Provinces Administrative Center (SBPC) has launched a hotline, 1880, to provide information and answer questions regarding rights and relief assistance directly to the public. Affected individuals and their families can call to inquire and coordinate assistance immediately. The system also connects data to the Case Management system to track each case until assistance is provided.

In addition, a real-time dashboard will be created to track the status of assistance on a case-by-case basis, categorized into four levels: Green (Action received), Yellow (In progress), Orange (Incomplete information or documents), and Red (Assistance not yet available). This will immediately show the status of each case, the obstacles encountered, and the areas requiring urgent resolution. Progress information will be continuously communicated to the public so that citizens can follow and monitor the situation.

"The Prime Minister emphasized that people in distress should not have to seek out government agencies, but rather the government should reach out to the people. Assistance must clearly understand how each family has been affected, what compensation they are entitled to, the current status of their application, what obstacles are causing the delay, who is responsible, and when the issues can be resolved, so that assistance reaches the people effectively and quickly," Ms. Rachada said.

This care will cover medical treatment and rehabilitation for the injured, family support and mental health care, especially for the elderly, children, women, and vulnerable groups, as well as damage to homes, property, shops, and livelihoods.

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