South African Social Security Agency is making an awareness to all special SRD – R350 grant beneficiaries or applicants who have non-smart phone not to choose EFT payment method. The EFT payment method requires smart phones with the corresponding apps for such transaction. The Customer Care unit in Mpumalanga have received numerous complaints from beneficiaries where they fail to process the EFT payment.

The Agency have discovered that all those beneficiaries who cannot process their EFT payment is because their phones has little to no computing or internet capacity. The Agency is putting a caution to beneficiaries to choose a suitable method of payment to avoid any inconvenience. All the applicable method of payments can be accessed in the SASSA official website which is https://srd.sassa.gov.za.Beneficiaries .They can choose to receive payment through official selected Merchants and financial institutions.

Beneficiaries or applicants must ensure that they update personal information such as cell phone numbers, surnames and financial accounts, if there is any changes. This will guarantee the right recipient and avoid payment disapproval.

SASSA is urging beneficiaries to avoid asking for assistance from strangers when updating their personal information. The strangers can use the beneficiary personal details for their fraudulent activities.

For more information contact our toll free number: 0800 60 10 11 or [013] 754 – 9428/9363 from 08:00 – 16:00 during week days Monday – Friday.

Source: Government of South Africa