It’s all systems go at Home Affairs offices as power is restored at the Department’s backoffice in Pretoria. Citizens can visit offices from today, Wednesday 14 September, for all Home Affairs services, including smart ID cards and passports. 

Power was restored early this morning with technicians confirming it is all systems go after working around the clock overnight to fix the problem speedily, to minimize impact on citizens. 

Yesterday (13 September) the Department had experienced a power failure at its backoffice  which had affected all Live Capture applications, including Smart ID Cards and passports, which cannot be issued without first being cleared in this backoffice. 

The Department would like to thank citizens and clients for patience and understanding.  

Media enquiries: 

Bongi Gwala 066 588 3251 (Head of Communication: Department of Home Affairs)

Siya Qoza, ‪082 898 1657 (Spokesperson for the Minister of Home Affairs)

David Hlabane, ‪071 342 4284 (Media Manager: Department of Home Affairs)

Source: Government of South Africa