The City of Cape Town’s Office of the Ombudsman will be temporarily closed for walk-in enquiries in light of the recent increase of Covid-19 infections across the metro. The office will however, continue to assist residents via the telephone, SMS and online options.  The Office of the Ombud continues to provide services, especially to the most vulnerable customers, and ensures that all customers are treated in a dignified and fair manner within the legislation and policy that guides the City.

The City encourages residents to make use of the alternative convenient options while the Office of the Ombud is closed for walk-in enquiries, until further notice. In light of the recent increase of Covid-19 infections, face-to-face enquiries will not be available to the public. The City will communicate with members of the public as soon as the office reopens for walk-in enquiries.

The Ombud’s services are continuing remotely via online and telephone channels. The office recently launched an SMS service to help the City keep in touch with customers. City customers are able to send a message to 44781(standard rates apply) to get information and assistance on how to lodge a complaint. The Ombud’s Office undertakes to respond to an SMS query within two working days. The SMS service was launched during the hard lockdown to assist residents while the national Covid-19 hard lockdown regulations were in effect.

Source: City Of Cape Town