The City of Cape Town’s housing offices will be closed on some days during the festive season. The City reminds tenants to continue making their rental payments over this period which is vital income used for the maintenance of units. Due to the Covid-19 resurgence, customers should consider making use of convenient online payment options where possible. If it is necessary to visit an office, customers are urged to please make an appointment before going to the housing office. No mask, no entry strictly applies.

The City reminds customers of the closure of its housing offices during the festive season. On the days when they are operational, we will ensure all Covid-19 health and safety protocols are in place and adhered to for the safety of City staff and members of the public. If possible, make use of online services to pay their rental monies due to the resurgence of Covid-19 cases.

It is important that customers make an appointment before visiting an office. They may do so by phoning a nearby housing office ahead of visiting in person. This assists with managing high volumes, especially on busy days and helping us all to adhere to Covid-19 health and safety requirements. We thank our customers for their patience during this time.

Housing offices will be closed on the following days:

‘The City appreciates the efforts made by tenants who have made regular rental payments during this extremely difficult year for us all. The income from these payments is used for the important maintenance and upgrades the City has done and will do in the future. To this end tenants are required to pay their rent diligently to ensure a sustainable future for all residents. Our Public Housing Department has spent close to R1 billion in maintenance and upgrades to its Community Residential Units (CRUs).

‘We urge tenants who are struggling to make payment to make the necessary arrangements with the City so that the amount in arrears may be paid off. It is then important to make regular payments to ensure that the relief granted and the arrangement made is not cancelled and to avoid debt management actions.

‘Customers are reminded to only visit offices when absolutely necessary so that we continue to curb the spread of Covid-19 especially during this resurgence and the rapidly climbing Covid-19 infection rate. Only a limited number of customers will be allowed into the building at any one time and only customers who have made an appointment will be assisted. Social distancing rules are in place and only those wearing masks are allowed entry into our facilities. We thank our customers and tenants for their understanding,’ said the City’s Mayoral Committee Member for Human Settlements, Councillor Malusi Booi.

A number of transactions can be completed at the offices including:

• logging service requests such as maintenance
• applying for indigent relief grants
• making arrangements for debt repayment on accounts
• applying for transfer of tenancy
• signing of lease agreements
• applying to renew lease agreements
• the use of the free call lines in foyers

What to expect when visiting an office:

• Covid-19 screening at the entrances
• Limited number of customers allowed in at a time, if applicable
• Only customers wearing masks will be allowed entry into our offices
• Social distancing is required and must be adhered to
• Limited daily transactions, please make an appointment
• The elderly and disabled will be given preference

Source: City Of Cape Town