The City of Cape Town advises residents to please report faults via the City’s digital platforms and SMS lines as its 24-hour customer-related phone channels are currently down.
Technicians are currently busy working on resolving the issue, which is affecting all of the City’s customer-related phone channels for fault reporting. Residents are advised that electricity service requests increase substantially when there is load-shedding. The City thanks customers for their patience. Load-shedding in general may impact on City communication channels at times.
The following lines are affected:
the 24 hour Corporate Call Centre
the 24 hour Transport Information Centre
the 24 hour electricity operation centre
Residents are advised to use the following channels instead:
Service requests and general enquiries:
Email: accounts@capetown.gov.za
Electricity service faults
SMS 31220
Email: power@capetown.gov.za
Water and sewer faults:
SMS 31373
Email: water@capetown.gov.za
Motor vehicle registration:
Email: vehicle.licence@capetown.gov.za
Driver’s licence enquiries:
Email: vehicle.licence@capetown.gov.za
Public transport services and MyCiTi bus service:
Email: transport.info@capetown.gov.za
Housing Database enquiries:
SMS 44108
Email: housing.db@capetown.gov.za
Residents can also log service requests online via www.capetown.gov.za by clicking on ‘City Connect’ and choosing the applicable option, for example to report a fault.
Residents with general enquiries relating to, for example: Covid-19 business-related support, traffic, motor vehicle licensing and testing and so forth are advised to please visit the City’s website at www.capetown.gov.za for more information.
‘We apologise for the inconvenience caused and can assure customers that the technicians are currently attending to the problem as a matter of urgency. We are working on getting the lines open and working seamlessly again as soon as possible and ask for your patience in the meantime. Where possible, we ask that customers use our digital channels including email; sms and the online customer self-service portal,’ said Luthando Tyhalibongo, Spokesperson, City of Cape Town.
The City will keep residents updated.
Source: City Of Cape Town
