The month of August will see a peak in vehicle licence disc renewals, as a result of the 2020 licence renewal extensions that are coming to an end. Motorists, who are due to renew their licences by the end of the month are urged to do so as soon as possible. Given the expected peak in the Covid-19 third wave, motorists should ideally consider using e-Services to reduce the risks associated with going into a customer office to do a vehicle transaction during this time. However, they should factor in approximately four to six weeks for online applications, which includes the processing, as well as dispatch by the South African Post Office, as has been communicated.

The City of Cape Town reminds motorists who are due to renew their vehicle licence discs this month to do so sooner rather than later. If customers choose to visit an office, please remember to plan the trip ahead of time to avoid unnecessary delays. The City’s customer offices, including walk-in revenue and motor vehicle registration centres across the metro, are also subject to rapid closures due to Covid-19 regulations, when required. It is therefore important to phone ahead prior to visiting an office.

‘This month, customers who are renewing their motor vehicle licence discs via the City’s e-Services may experience high volumes and subsequent delays in processing. We also remind motorists that offices may have longer queues during this time, due to the high volumes of 2020 licence renewal extensions that are coming to an end. Motorists should always act proactively, check their licence discs on their vehicles and plan for a longer renewal turnaround time. Phone ahead of time to check whether a particular office is open as offices are subject to sudden closure due to the Covid-19 third wave that is in full swing. The City’s CTAlerts page on Twitter is updated regularly, so customers may check the page for operational updates.

‘When rapid Covid-19 office closures occur, the City is required by law to deep-clean the office before it is reopened to the public,’ said the City’s Mayoral Committee Member for Finance and Executive Deputy Mayor, Alderman Ian Neilson.

Tips

Please plan for a turnaround time of approximately four to six weeks currently from application to receipt of the licence when applying online via e-Services.

Customers are reminded that fines are nationally determined and the City may not unilaterally write off fines. The City does not have the power to grant extensions. This is nationally determined.

If customers must visit a customer office in person, please remember that there is Covid-19 screening at the entrances and a limited number of customers are allowed in at a time due to Covid-19 regulations. Social distancing is required and must be adhered to and masks are compulsory.

Motorists only need their ID for motor vehicle licensing renewals.

To check customer office operating hours, please visit the Operations and Service Notifications document on the City’s website. The City communicates Covid-19 operational updates as fast as possible on CTAlerts on Twitter.

Motorists are reminded that they are not allowed to drive an unlicensed vehicle or a vehicle where a valid licence disc is not displayed.

Motorists are further reminded to update their cell phone numbers and email addresses when applying and paying for their licences online and at licensing offices as they will be receiving renewal reminders via their cell phones or email addresses.

Senior citizens, pregnant customers and customers with disabilities are urged to move to the front of the queue where they will be assisted as soon as possible.

Contacts

To register for e-Services visit: https://eservices.capetown.gov.za/irj/portal

For motor vehicle registration and licensing assistance: Vehicle.Licence@capetown.gov.za

For municipal and City rental payments:

Online: www.Easypay.co.za or www.powertime.co.za

EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference

Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops

ATM: contact your bank to add the City as an ATM beneficiary

Source: City Of Cape Town